General

The houses featured on this web-site are offered for let on a weekly basis, usually Saturday to Saturday (4 p.m. on the date of arrival to 10 a.m. on the date of departure) unless otherwise stated, subject to the Hiring Terms and Conditions detailed within. Please note that the prices may be subject to change and do not necessarily infer availability.

Booking your Holiday

We would like to discuss individual guests requirements to ensure they stay in the best house to suit their needs. Once you have made your provisional telephone reservation, fill in the booking form and send it off with the appropriate payment to the address on the form to arrive with us within five days. This will ensure prompt attention to your booking. You may also contact us by e-mail to make any enquiries.

Good Housekeeping

In some cases, we ask for a Good Housekeeping Deposit of £500 prior to the commencement of each holiday. This is returnable to the hirer less the cost of making good any damage or loss to the property or for excessive cleaning found necessary following the period of occupation. This is payable by cheque on arrival.

Paying for your Holiday

We have tried to make paying for your holiday as simple as possible. The initial payment is 30% of the total hire charge and may be paid by cheque or bank transfer. The balance is payable no later than eight weeks prior to commencement of the holiday. If you are booking within eight weeks of the start of your holiday, payment in full is required with your booking form. An Information Sheet including directions and key instructions is issued on receipt of the final payment.

Booking from Overseas

Overseas visitors are most welcome and because of the difficulties distance can impose we allow up to seven days for bookings to be confirmed from the date a telephone reservation is made.

Payments from overseas should be made by bank transfer or an international money order in Sterling. Any bank charges incurred will be payable by you.

Cancellations

Please note that, once a booking has been confirmed, you are liable for the whole cost of the holiday. If you cancel the booking we will endeavour to re-let the property and, if successful, we will make a full refund, less an administration charge of £55. Accordingly, it is important that cancellations are intimated to us by telephone followed by immediate written confirmation.

Equipment

Towels and bed linen are provided (this may be duvets or blankets and sheets). Each property is furnished and equipped to cater for the stated permitted occupancy and also includes pots and pans, crockery, cutlery, iron and ironing board. Major items of domestic equipment are listed in individual property details. Details are thought to be correct at the time of going to press. However if any items are of particular importance, e.g. dishwasher, microwave, video, please check with us beforehand.

In certain areas tv channel choice and reception may be poor. Video and Sky TV are available in some properties. Please check beforehand if this is important.

Water Supplies

In many areas of rural Scotland water is by private supply which comes from peaty grounds and, even when it comes from a mains supply, can be very brown. This is especially noticeable after heavy rainfall. Although unsightly, we believe it is safe to drink. However, for peace of mind you may prefer to boil water for drinking or purchase bottled water. All our properties have UV and solid filters to ensure safe drinking water.

Pets

Pets are welcome at a supplement of £10 per pet per week and details must be supplied on the booking form. Pets must be kept under strict control at all times and are permitted on the ground floor of the property only.