| General
The houses featured on this web-site are offered for let on a weekly basis, usually
Saturday to Saturday (4 p.m. on the date of arrival to 10 a.m. on the date
of departure) unless otherwise stated, subject to the Hiring Terms and
Conditions detailed within. Please note that the prices may be subject
to change and do not necessarily infer availability.
Booking your Holiday
We would like to discuss individual guests requirements so to ensure they stay
in the best house to suit their needs. Once you have made your provisional telephone
reservation, fill in the booking form and send it off with the appropriate payment
to the address on the form to arrive with us within five days. This will ensure
prompt attention to your booking. You may also contact us by e-mail to make any
enquiries.
Good Housekeeping
In some cases, we ask for a Good Housekeeping Deposit of £500 prior to
the commencement of each holiday. This is returnable to the hirer less the cost
of making good any damage or loss to the property or for excessive cleaning found
necessary following the period of occupation. This is payable by cheque on arrival.
Paying for your Holiday
We have tried to make paying for your holiday as simple as possible. The initial
payment is 30% of the total hire charge and may be paid by cheque or bank transfer.
The balance is payable no later than eight weeks prior to commencement of the
holiday. If you are booking within eight weeks of the start of your holiday,
payment in full is required with your booking form. An Information Sheet including
directions and key instructions is issued on receipt of the final payment.
Booking from Overseas
Overseas visitors are most welcome and because of the difficulties distance can
impose we allow up to seven days for bookings to be confirmed from the date a
telephone reservation is made.
Payments from overseas should be made by bank transfer or an international money
order in Sterling. Any bank charges incurred will be payable by you.
Cancellations
Please note that, once a booking has been confirmed, you are liable for the whole
cost of the holiday. If you cancel the booking we will endeavour to re-let the
property and, if successful, we will make a full refund, less an administration
charge of £55. Accordingly, it is important that cancellations are intimated
to us by telephone followed by immediate written confirmation.
Equipment
Towels and bed linen are provided (this may be duvets or blankets and sheets).
Each property is furnished and equipped to cater for the stated permitted occupancy
and also includes pots and pans, crockery, cutlery, iron and ironing board. Major
items of domestic equipment are listed in individual property details. Details
are thought to be correct at the time of going to press. However if any items
are of particular importance, e.g. dishwasher, microwave, video, please check
with us beforehand.
In certain areas tv channel choice and reception may be poor. Video and Sky TV
are available in some properties. Please check beforehand if this is important.
Water Supplies
In many areas of rural Scotland water is by private supply which comes from peaty
grounds and, even when it comes from a mains supply, can be very brown. This
is especially noticeable after heavy rainfall. Although unsightly, we believe
it is safe to drink. However, for peace of mind you may prefer to boil water
for drinking or purchase bottled water. All our properties have UV and solid
filters to ensure safe drinking water.
Pets
Pets are welcome at a supplement of £10 per pet per week and details must
be supplied on the booking form. Pets must be kept under strict control at all
times and are permitted on the ground floor of the property only.
Cleaning
All properties are cleaned thoroughly between each let. However, as only a limited
period of time is available to clean properties, it is a condition of your let
that you leave the property and its contents clean and tidy.
Smoking
We request that guests do not smoke on the upper floors of any of our bedrooms.
Catering
Camusericht Lodge is let including 3 hours daily housekeeping and a full time
cook for the whole week. Menus can be discussed with the cook prior to arrival.
They can then do the shopping before guests arrive. All food and drink is charged
to the Client
at cost.
By arrangement the other lodges can be let fully or part catered and with additional
housekeeping if required.
Telephone
All our properties have telephone. Guests staying in the lodges will be required
to pay for all calls by appropriate means.
Short Breaks
Occasionally we accept short breaks. These can be reserved during off-season
and taken at last minute at all other times. Please telephone for availability.
3 night - 75% of full rent, 4 nights - 85% of full rent.
Complaints
It is important to us that you enjoy your holiday and every effort has been made
to ensure this. However, in the unlikely event of dissatisfaction with the property
or any subsequent problem, you must immediately contact us so that the opportunity
to rectify the problem is given
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